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Patient Services Associate
Category: Health Care Industry
  • Your pay will be discussed at your interview

Job code: lhw-e0-89829267

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University of Michigan

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  Job posted:   Fri May 18, 2018
  Distance to work:   ? miles
  1 Views, 0 Applications  
Patient Services Associate
How to Apply

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.


To provide clerical support to a clinical practice. Schedule new and return visits determining appropriate sub-specialty within a clinic based on symptoms described and urgency of the appointment request. Triage calls within established guidelines for immediate attention for patient conditions of an emergent nature. Provide information to patient regarding billing procedures. Coordinate or schedule patients for consultations in other clinics, diagnostic studies and ambulatory surgery, may determine the sequence and coordinate appointment times. Maintain and update appointment schedules based on change in availability of dental and other professional staff. Determine existence of previous registration and obtain, verify and update insurance, financial, statistical and demographic information with the patient. Mail confirmation of appointment, notification of reschedule and reminders to patients. Instruct patients on proper diet or other preparations prior to visit or test within established guidelines. Prepare and distribute daily appointment schedule. Maintain and tabulate clinic data. Obtain, record and relay to physicians test results. Complete financial documents including type of visit, reason for service, charge for service and diagnostic code. Collect cash and credit card payments form patients using established guidelines to determine patient pay portion, insurance portion or professional courtesy as assigned. Reconcile clinic cash collections daily.

**Required Qualifications***

Demonstrated multitasking ability; knowledge of medical or dental terminology; reasonable knowledge of MIChart scheduling system or MiDent billing system; reasonable knowledge of medical center policies and procedures; previous experience in dental or medical billing and collections, ability to work in a team environment and to work well in a fast paced, large volume clinic with Oral Surgery and Hospital Dentistry patients, faculty, staff, and residents. Ability to keyboard with speed and accuracy and reasonable knowledge of business software and computer applications. Excellent communication skills. Excellent attention to detail. Excellent ability to multitask. Excellent organizational skills. Excellent attendance record.

**Work Locations**

This position is for the School of Dentistry located in the University Hospital.

**Background Screening**

The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks. Background checks will be performed in compliance with the Fair Credit Reporting Act.

**Mission Statement**

MDentistry: advancing health through education, service, research and discovery.

MDentistry Core Values: Compassion, Leadership, Excellence, Responsibility, Trust, Creativity, and Inclusion.

The mission of the University of Michigan is to serve the people of Michigan and the world through preeminence in creating, communicating, preserving and applying knowledge, art, and academic values, and in developing leaders and citizens who will challenge the present and enrich the future. The University of Michigan is committed to foster learning, creativity and productivity, and to support the vigorous exchange of ideas and information, not only in the classroom but in the workplace by:

+ Creating a work environment in which people treat each other with respect and dignity, regardless of roles, responsibilities or differences.

+ Providing support, direction and resources enabling us to accomplish the responsibilities of our jobs and to reach the goals that are set for professional and personal growth.

**Application Deadline**

Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled anytime after the minimum posting period has ended.

**U-M EEO/AA Statement**

The University of Michigan is an equal opportunity/affirmative action employer.

**Job Detail**

**Job Opening ID**


**Working Title**

Patient Services Associate

**Job Title**

Patient Services Associate

**Work Location**

Ann Arbor CampusAnn Arbor, MI

**Full/Part Time**




**FLSA Status**


**Organizational Group**

School Dentistry


DENT OM Surgery/HD

**Posting Begin/End Date**

5/16/2018 - 5/17/2018


$35,000.00 -$38,000.00

**Career Interest**

Healthcare Admin & Support

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